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Warranty & Returns

Returns Policy

We want you to be fully satisfied with every item you purchase from us. If the items are not the right size or fit, we are happy to exchange them or give you a store credit within 1 month after receiving them.

Footwear

We are unable to accept returned orders where the shoes have been worn or damaged after purchase, so we recommend trying your shoes on inside on a carpeted surface to ensure you’ve chosen the best size. We cannot exchange shoes that have been worn on a hard surface.

If, for whatever reason, you are not satisfied with your shoes, we will accept returns for store credit/exchange if the following conditions are met: 

  • All items must be unworn (except to try on)
  • All items must be in their original packaging

Clothing

You can return clothing items provided the following conditions are met:

  • All clothing items must have their original tags still attached
  • All clothing items are unmarked and have only been worn to try on.
  • We cannot accept returns or exchanges on swimwear items

Racquets

Any racquet exchanges must be returned with the plastic on the handle as well as the promotional material attached to the string. If the racquet has been hit with and there is ball fluff on the strings we will be unable to exchange the item.

How to return/exchange an item

Return postage is covered by the customer, but we will not ask you to pay for shipping again if you choose to exchange your order for a different size or style.

To return an item for exchange or store credit, please send the package, with the completed returns form to:

Thump Sports Limited,
55 Delhi Crescent,
Khandallah,
Wellington, 6035

You should expect to receive confirmation within two working days one we have received it. 

Warranty

All racquets we sell come with the suppliers one year guarantee provided the racquet has not come into contact with anything other than a tennis ball.

All other gear comes with the usual protection under the Consumer Guarantees Act. It will vary from product to product.