FREQUENTLY ASKED QUESTIONS

Why do you guys have such low prices?
 Our business is primarily web based and therefore does not incur the same day to day operating costs as a retail store. This allows us to offer you great prices.

How much will I be stung for a courier?
 A fee of $5 is charged for all New Zealand deliveries except for orders over $150 which ship freight FREE. We use Fastway Couriers and it’s usually an overnight service if the order is received before 3pm. 

Does Thump Sports offer warranties?
Yes all products come with manufacturer warranties. Please see our Terms and Conditions.

Are your racquets pre-strung?
All adult sized racquets are supplied strung unless otherwise stated. All Junior racquets are pre-strung by their respective manufacturers. This string can be replaced should you choose one of our listed strings in the string selector tool.

I saw something online that you guys don’t have. Can you get it? 
There is a good chance one of our suppliers may have the product your after. Simply send an email to quote@thumpsports.co.nz include a product description and quantity. We will have a reply back to you asap. If the goods can be sourced and you agree to the terms and conditions of the order, you should receive delivery within 2 days.

How do I place an online order? 
Our site has been setup to make online shopping and ordering simple and safe. To make a purchase simply click through to the product you are interested in and click "Add to Cart". Then simply follow the prompts through the checkout process.

Once we receive your order, an order confirmation email will be sent. This email will contain product price, quantities ordered, shipping costs, and shipping address as supplied in your registration details. Please ensure you registered email address is correct and active to receive this email/receipt.

What kind of payment methods does Thump Sports accept? 
Many... Please refer to our "Ordering Help” webpage.

Does Thump Sports have shops? 
Absolutely, please see our “Store Locations” page for details and locations

Do you offer discounted prices to coaches, clubs, schools or other learning institutions? 
Yes. If you are an accredited tennis coach, affiliated NZ club or registered learning institution please send an email to info@thumpsports.co.nz. Supply us with your details and the products you're interested in. Upon confirming your identity, we will email you back with our discounted prices.

Where will my stuff be shipped from? 
Orders are primarily fulfilled at our Wellington packing location however when it is faster to dispatch goods from a local store this may also happen.

For all other questions please feel welcome to email us at info@thumpsports.co.nz