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Ordering Help

WEBSITE: 
This secure e-commerce store (www.thumpsports.co.nz) allows customers to place orders 24-hours-a-day, 7-days-a-week. Payment options: Credit Card (Visa or Mastercard), Internet Banking or Cheque (Personal or Bank). 

PHONE:
Freephone: 0800 484 867 (0800 4 THUMP). Customer service representatives will answer your call or return your message at the earliest opportunity. Our business hours are Mon-Fri 9am-6pm, Sat–Sun: 10am-5pm. Select from payment options below.

Note: check http://www.thumpsports.co.nz/shop-locations/ webpage for statutory holiday hours.

EMAIL:
Address orders to: sales@thumpsports.co.nz. Please include the following details:

  • Your Full Name
  • Billing address 
  • Shipping address 
  • Phone number 
  • Exact Product Name and Price

Payment Option (select from below)

PAYMENT OPTIONS:

ELECTRONIC: (Credit Card)
Phone: 0800 484 867 during business hours
Provide Card Details: VISA Mastercard or American Express, Number, Expiry Date, Cardholder Name, Card Security Code. 

VIA LOCAL PRO SHOPS:
Locations: visit http://www.thumpsports.co.nz/shop-locations/
Credit Cards, Eftpos, Cheque and Cash all accepted.

BANK DEPOSIT:
Bank: ANZ
Account Number: 06-0513-0265784-00
Account Name: Thump Sports Limited
Deposit Reference: Order Number + Customer Name

ORDER STATUS:
Shortly after you place your order you will receive a confirmation email containing your order number and list of everything ordered. Once the order is processed an additional email will be sent confirming order dispatch and tracking number.

More order status options are available by logging into “My Account” on the www.thumpsports.co.nz website.

Orders which we are able to fill in-store will be shipped by the following day. Items from our suppliers which we do not have in stock will be shipped within 3 working days. If there is an issue which causes further delay we will be in contact. 

CUSTOMER SERVICE:
If there is any problem with your order, one of our sales representatives will contact you. Please make sure you provide us with you correct phone number and e-mail address, in case we need to contact you.

BACK ORDERS:
Sometimes, we may run out of an item sooner than we had anticipated. If this occurs, we will ship the available items in your order immediately, and place the unavailable items on back order. Back ordered items will be shipped to you as soon as they arrive. You will not be charged any additional shipping charges.

IMPORTANT! If at any time you want to cancel your back order, please call toll-free 0800 484 867 or email: sales@thumpsports.co.nz

SHIPPING LOCATIONS:
We ship to all New Zealand address locations. Currently we can not ship international orders with address locations outside New Zealand. If you live outside New Zealand and wish to place an order please email: sales@thumpsports.co.nz 

CHANGES OR CANCELLATIONS:
If you need to change or cancel an order, please call us toll-free on 0800 484 867. Please remember we aim to process all orders the same day. 

RETURNS AND WARRANTY

Returns Policy

We want you to be fully satisfied with every item you purchase from us. If the items are not the right size or fit, we are happy to exchange them or give you a store credit within 1 month after receiving them.

Footwear

We are unable to accept returned orders where the shoes have been worn or damaged after purchase, so we recommend trying your shoes on inside on a carpeted surface to ensure you’ve chosen the best size. We cannot exchange shoes that have been worn on a hard surface.

If, for whatever reason, you are not satisfied with your shoes, we will accept returns for store credit/exchange if the following conditions are met: 

  • All items must be unworn (except to try on)
  • All items must be in their original packaging

Clothing

You can return clothing items provided the following conditions are met:

  • All clothing items must have their original tags still attached
  • All clothing items are unmarked and have only been worn to try on.
  • We cannot accept returns or exchanges on swimwear items

Racquets

Any racquet exchanges must be returned with the plastic on the handle as well as the promotional material attached to the string. If the racquet has been hit with and there is ball fluff on the strings we will be unable to exchange the item.

How to return/exchange an item

Return postage is covered by the customer, but we will not ask you to pay for shipping again if you choose to exchange your order for a different size or style.

To return an item for exchange or store credit, please send the package, with the completed returns form to:

Thump Sports Limited,
55 Delhi Crescent,
Khandallah,
Wellington, 6035

You should expect to receive confirmation within two working days one we have received it. 

Warranty

All racquets we sell come with the suppliers one year guarantee provided the racquet has not come into contact with anything other than a tennis ball.

All other gear comes with the usual protection under the Consumer Guarantees Act. It will vary from product to product.