WEBSITE: 
This secure e-commerce shop (www.thumpsports.co.nz) allows customers to place orders 24-hours-a-day, 7-days-a-week. Payment options: Credit Card (Visa or Mastercard), Internet Banking or Cheque (Personal or Bank). 

PHONE:
Freephone: 0800 484 867 (0800 4 THUMP). Customer service representatives will answer your call or return your message at the earliest opportunity. Our business hours are Mon-Fri 10am-8pm, Sat–Sun: 10am-5pm. Select from payment options below.

Note: check http://www.thumpsports.co.nz/shop-locations/ webpage for statutory holiday hours.

E-MAIL:
Address orders to: sales@thumpsports.co.nz. Please include the following details:

• Your Full Name
• Billing address 
• Shipping address 
• Phone number 
• Exact Product Name and Price

Payment Option (select from below)

Orders received after 2:00pm are processed the next day. Overnight orders must be received by 2:00pm to ship the same day.

PAYMENT OPTIONS:
ELECTRONIC: (Credit Card)
Phone: 0800 484 867 during business hours
Provide Card Details: VISA or Mastercard, Number, Expiry Date, Cardholder Name

VIA LOCAL PRO SHOPS:
Locations: visit http://www.thumpsports.co.nz/shop-locations/
Credit Cards, Eftpos, Cheque and Cash all accepted.

BANK DEPOSIT:
Bank: National Bank
Account Number: 06-0513-0265784-00
Account Name: Thump Sports Limited
Deposit Reference: Order Number + Customer Name

CHEQUE (Personal or Bank):
Account Name: Thump Sports Limited
Address: PO Box 52083, Titahi Bay, Porirua 5024
Payment Reference: write order number on back of cheque

ORDER STATUS:
Shortly after you place your order you will receive a confirmation email containing your order number and list of everything ordered. Once the order is processed an additional email will be sent confirming order dispatch and tracking number.

More order status options are available by logging into “My Account” on the www.thumpsports.co.nz website.

CUSTOMER SERVICE:
If there is any problem with your order, one of our sales representatives will contact you. Please make sure you provide us with you correct phone number and e-mail address, in case we need to contact you.

BACK ORDERS:
Sometimes, we may run out of an item sooner than we had anticipated. If this occurs, we will ship the available items in your order immediately, and place the unavailable items on back order. Back ordered items will be shipped to you as soon as they arrive. You will not be charged any additional shipping charges.

IMPORTANT! If at any time you want to cancel your back order, please call toll-free 0800 484 867 or email: sales@thumpsports.co.nz

CHANGES OR CANCELLATIONS:
If you need to change or cancel an order, please call us toll-free on 0800 484 867. Please remember we aim to process all orders the same day.