Thump Sports would like to make buying your next racquet simple and hassle free. We also want you to be happy with your purchase, so we are offering a racquet demo programme to all our valued New Zealand customers. Please read on to find out how the demo service can work for you.

What demo racquets do you have available?
We have nearly every racquet we sell available as a demo unless it is an end of line stock. We will let you know immediately if for some rare occasion we do not.

How do I order demos?
Simply register with our website, then email us at info@thumpsports.co.nz and let us know which racquet(s) you would like to demo (up to 2 at a time). We will let you know if the racquet(s) are available or when it will be available if it is currently out on loan.

Upon receiving our reply email simply send us your credit card details (by phone 0800 484 867, by fax 04 236 5581 or email info@thumpsports.co.nz) for shipping charges and security on the demo racquets.

How much does it cost?
Your only cost is the round trip shipping charges:

Local: $ 16.00 (Wellington Region)
North Island: $ 26.00
South Island: $ 38.00

How long can I keep them for?
Demos are available for one week and must be shipped back to us one week from the day you receive them. We will send you a reminder email to help you make courier arrangements for the racquet(s).

How do I send them back?
We will include courier stickers and address labels, so you simply have to attach these to the parcel the racquet(s) arrived in and call our courier company Courier Post free phone 0800 268 7437.

What if I return demos late?
There is a late fee of $5.00 per racquet per day. We want as many people as possible to have the opportunity to trial different racquets so it is important that they are shipped back after your time period has elapsed. If we can not get hold of you after 7 days we will charge your credit card for the full amount of the racquet(s).

What if I damage the racquet(s)?
If the damage is caused from fences, net posts or the ground, the full cost for the racquet will be charged to your credit card. This does not apply to broken strings.

If you have any questions about our Demo Programme or tennis racquets, please send us an email at info@thumpsports.co.nz